1. An email was sent to me stating specific item(s) is not in stock. Can I exchange it for another item(s)?
If the item(s) is not in stock we will ship out item(s) in the order that is in stock. However, you can exchange the item(s) not in stock for item(s) of same value. You need to email us before 4PM PST to exchange the out of stock items with another item(s). It is also preferred if you place in the comment area during your order to indicate if you want to replace out of stock item(s) with other item(s). Please note exchanging your times will delay the order processing time.
2. Can I get my items delivered by USPS (United States Postal Service)?
We do have USPS delivery method. If you prefer USPS instead of UPS then please make note on “Add Comments About Your Order” section, during the check out process.
3. Can I hold some items before I order them?
There is no holding of items. We are always updating the website with new items and styles it will be very difficult for us if we have to hold items for specific people.
4. Can I hold the items that are saved on my shopping cart?
Our sever will remember the items that are in your shopping cart. However, that will not guarantee a hold. Since we are in an industry where fashion and design is constantly changing we are getting new items added on a daily basis.
5. Do you have Saturday delivery available?
UPS does have Saturday delivery available, however there is an extra charge added. If it is imperative that the item gets delivered on Saturday, please give us a call to work out the matter.
6. Do you keep my credit card information?
Customer’s credit card information is a big liability. Our system and payment gateway is made so that no credit card number is stored in our system. Once the customer enters the number, we do NOT and will NOT keep it in our server or system.
7. Do you ship internationally?
Yes we do ship internationally. Please contact firstname.lastname@example.org before you place the order for shipping charges and fees.
8. Do you take any other payment methods besides credit card or PayPal?
We would prefer the customer to use our conventional payment method that is offered on our website. However, ACH (Automated Clearing House) or Direct Deposit and Money Order payment method is available. There is an extra fee of $10.00 for Money Order. For Money Order please make payable to “Gina Marie Jewels LLC”. Note: Money Order is for selected and approved customers only. If you want to use ACH or Direct Deposit or Money Order please give us a call and we will give you instruction on how to process the payment.
9. Do you take C.O.D orders?
No we do not take C.O.D (Cash On Delivery) orders.
10. Do you take Fax or Over the Phone Orders?
We do NOT take Fax or Phone Orders. This is mainly because we need to receive the credit card information and keep it stored, which is a great liability for the customer as well as www.ginamariejewels.com. Authorize.Net our payment process gateway program does not store any credit card information. The server of www.ginamariejewels.com also does not store any customer’s credit card information.
11. How long does it take for my order to be Shipped Out?
If the order is received before 1PM PST, we can have it shipped out the same day. However, during busy times such as Mondays, it might be very difficult. Also orders received on weekends will be shipped out first thing on Monday. Delivery date depends on the shipping method chosen.
12. How long does shipping usually take?
There are many variables for shipping days. First is which shipping method was chosen. By default, UPS ground is chosen unless changed by the customers. Moreover, workers of www.ginamariejewels.com do everything in our abilities to get the package ready for shipment.
Since www.ginamariejewels.com is located in Grand Rapids, Michigan, the time that it takes to reach the western part of United States is longer than that of the eastern part. With the tracking number, there is an estimated delivery date shown, which is for the most part very accurate. For information on international shipping please email the workers of www.ginamariejewels.com.
13. How much is your minimum order?
The minimum order amount is $25, there are no exceptions.
14. If I entered the wrong shipping address for an order can I change it?
To change the shipping address, please give us call. We do try to send out all our orders as soon as possible.
If the item has been shipped out already to change the shipping address after, there will be $11.00 charge for it. Since the item needs to be re-routed and also processed again.
15. If my payment did not go through why is there a hold on my bank or credit card?
When the customer places the credit card number and billing information it is very important that there is no error. Moreover, for Authorize.Net the billing and shipping address MUST be the same for the order to be processed. Also the policy from Authorize.Net states:
When a transaction is declined for Address Verification Service (AVS) or Card Code Verification (CCV), the transaction has still been approved by the card issuing bank. Meaning the requested funds have been placed on hold, thereby reducing the customer’s available credit. This is not an actual charge to the credit card and the card issuing bank releases funds back to the card after the authorization expires (usually within two weeks but up to one month depending on the credit card issuing bank). If requested, a hold can potentially be voided by contacting the customer’s credit card issuing bank.
If you call the credit card issuing bank to request a void, you must have the transaction’s authorization code, the credit card type that was used for the transaction, and your Merchant Number associated with that card association (e.g. Visa). If you don’t know your Merchant Number, please call your Merchant Service Provider (MSP).
If you want to get the hold on the account released, please do not call or email www.ginamariejewels.com. We do not have the authority or the ability to release your hold. You need to contact your bank. Some banks may take longer to release the hold, and that is the policy of the bank. Authorize.Net also does not have the ability to release the hold on your bank.
16. My order has been shipped but I cannot track it. How can I find out where it is?
Our shipping companies e.g. UPS.com provide tracking number. If there is a problem with the tracking number please email us and we will be sure to see if we provided you with the correct tracking number. If the tracking number we provided is the correct, please email the shipping company if you are not able to track your shipment.
17. What do I do if there is an error while placing an order?
One the most common error is when inputting the credit card number and billing address. Since there are many digits, this is where human error can occur. Also our system does require that the billing address and credit card information MUST BE THE SAME. Furthermore, CVV (Card Verification Value) is required for all credit cards. CVV is a three to four digit code on either the front or back of the credit card. Please fill out all required information to process orders and registration on www.ginamariejewels.com. Required information is indicated on each site.
If you have checked all these information and there is still an error please email the administrators of www.ginamariejewels.com.
18. What is Customer Credit?
Customer Credit is used for store credit ONLY. The site www.ginamariejewels.com uses customer credit as a method of refund. When items are returned and workers of www.ginamariejewels.com issue a refund, credit will be added to your user’s account.
19. What is the A.M. service in the shipping option?
A.M. service for shipment is receiving your items before noon. However, only certain places have this option available. To know if your address has A.M. service available, please give us a call. If there is no call from you and A.M. service is not available, we will send it and get it delivered on the next fastest method. The extra charge money for A.M. service will be refunded back to the customer.
20. What method of shipping do you use?
The primary shipping method use is UPS. However, other shipping methods are used when it is requested or for international shipping. To use other shipping method, please make note on “Add Comments About Your Order” section, during the check out process.
21. Where do I Input Credit Card Information on PayPal?
When you move on from our website to PayPal, there should be a page that has a section to enter the credit card information. On the left side of the page is the place to input all the information for a credit card transaction. On the right side, is the user name and password for members who already have a PayPal account. If the section with the credit card input is not shown, this means that the particular computer was used to log into PayPal before.
22. Which browser should I use to shop our your site?
Our website is optimized for all web browser that is on the currently on the Internet. Adobe flash needs to be installed, to be able to view all the functions of the website. We do recommend FireFox or Google Chrome to be the best performing web browsers. If there is an error with the website please trying updating your system and web browsing software. If the problem continues please email the administrators of www.ginamariejewels.com.