There is a minimum $25 purchase. If the shopping cart has items that total less than $25, user will not be able to purchase the items.
The site www.ginamariejewels.com is constantly striving to serve the customers with the best quality customer service. The workers of www.ginamariejewels.com constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, the workers at www.ginamariejewels.com will try to get the order out the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.
Normal shipping pickup time is 4PM PST Monday through Friday excluding holidays for UPS. All orders received before 1PM, will be processed within the same day, unless there is a lot of pending orders ahead, at which point the order will be shipped out the next day. Weekend orders will be shipped out on next business day. If there is an urgent matter with shipping please email us as soon as possible to sort them out. Once the shipment is made it is very difficult to the change it and there will also be extra charge added.
All sales are final. If you are not satisfied with your purchase please return the item within 5 business days of the delivered date. There will be a 30% stocking fee, unless the return is for but not limited to, defective, broken, or wrong items shipped.
1. You must request an RMA (return merchandise authorization) by email ONLY number within 5 business days of receipt before making a return: To request an RMA number please fill out the form completely and email it to us email@example.com. You can download the RMA form here. Please be sure to let us know in your email: (1) Which item you would like to return. (2) Why you want to return it. The RMA number, once received, must be written in a conspicuous place on the copy of your packing slip.
2. Please note: For a return to be accepted for store credit “Customer Points”, items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.
3. For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, as well as a 30% restocking fee.
When returning the items please pack all items in one package box and have the following items inside the return box:
Please have all items in the original packaging
Please print out copy of the RMA receipt
Please provide copy of the invoice indicating which items are being returned
Please indicate the reason(s) for return
Please note that shipping fee will not be credited for return items.
*To download RMA request sheet please click here.
The site www.ginamariejewels.com accepts most major credit cards through payment gateway of Authorize.Net. Moreover, PayPal is also accepted for PayPal account holders and credit card processing. Direct Deposit/ACH (Automated Clearing House) is available. Please email workers of www.ginamariejewels.com to process payments by Direct Deposit/ACH. International credit card is not accepted using Authorize.Net. To place an international order, please use the Direct Deposit/ACH or PayPal.
Credit Card Payment
The site www.ginamariejewels.com uses the gateway payment company called “Authorize.Net”. Authorize.Net is a very secure company and accepts most major credit cards. The site www.ginamariejewels.com has set few added security option. For this reason all buyers are required to input the CVV/CCV (Card Verification Value / Card Code Verification). This is a 3 to 4 digit number on all major credit cards. Furthermore, the order will NOT be processed if the billing and shipping address does NOT match. Lastly, Authorize.Net will NOT accept any international credit card.
*If you want to request for different billing and shipping address please fill out the form on the link and send it over to us.
PayPal is also a popular payment gateway. There are two ways to pay with PayPal. First is to register an account with PayPal. Second is to pay using credit card. PayPal accepts users to have different shipping and billing addres. Moreover, international payments can be made if the user registers an account with PayPal. Registration is free and easy. If there is a problem in trying to pay with Credit Card on PayPal, please read the below direction
When you move on from our website to PayPal, there should be a page that has a section to enter the credit card information. On the left side of the page is the place to input all the information for a credit card transaction. On the right side, is the user name and password for members who already have a PayPal account. If the section with the credit card input is not shown, this means that the particular computer was used to log into PayPal before.
Customer credit is for store credit ONLY. When items are returned the refund amount is given through the customer credit.
Customer credits have one-year expiration period. If customers do not use the points within one year the points will be deleted automatically.
For further assistance on customer credits, please email www.ginamariejewels.com.